Mend the Marriage Help & Support
Frequently Asked Questions
Technical Issues
I ordered Mend the Marriage. How do I access the program?
Please check your inbox and look for the ClickBank confirmation email that contains details of your order. Look for the Mend the Marriage section of this email (usually the first item listed) and click the large green button titled “Download or Access Your Product”. Clicking this button will take you to a webpage where you’ll be shown your Members Zone login details (username/password). Then, simply click “Continue” to proceed to the Members Zone and begin working through the program (detailed instructions on how to open/download the program are provided on each page).
If you already know your Members Zone username and password, click here to go to the Members Zone homepage and enter your login details. After logging in, simply click the program component you want to access.
If you do not have the ClickBank confirmation email, or if your Members Zone login details are not working, please use the form on this page to contact support and we’ll be happy to assist you further. (Please provide your order number and details of the issue you’re experiencing in your message.)
I don’t know my Members Zone username/password.
If you have completed your order but have not yet clicked on the green “Access or Download Your Product” button on the ClickBank Receipt Page (shown immediately after you finished placing your order) or in the ClickBank Receipt Email, please do so now as this will create your account automatically, and you will be shown (and emailed) your login details.
If you have already done this and you’ve lost your login details or they are no longer working, please use the webform on this page to contact us so that we can re-set your password and provide updated, working login information.
I can’t download/open the main e-book.
The Mend the Marriage e-book is in PDF format, and can be opened on almost any computer or mobile device.
If you are having trouble opening the e-book, please begin by installing the latest version of Adobe Reader, which is available via free download here.
Using a different web browser may also solve any download problems — if you have been using Google Chrome, for instance, try using Mozilla Firefox or Apple Safari instead (all are available for free online).
If you are using a mobile phone (iOS/Android) to access the program, then you will be able to open the book simply by clicking the blue button in the members download area. You may download it to your phone for offline access.
To download the e-book file to your computer, right-click on the blue download button and choose “Save File” or “Save Target As” to save the e-book to your computer’s hard drive. Once downloaded, the book can be opened in Adobe Reader (a free download already installed on most computers).
I can’t play the videos.
The videos are in standard web format, meaning they should be playable in almost all web browsers (including all computers, tablets or mobile devices).
If you are unable to play the videos, please try using a different web browser (ie. use Google Chrome instead of Mozilla FireFox, for instance). Please also ensure your browser is capable of playing either Flash or HTML5 video content (check the help documents in your web browser for further details).
If you continue to have trouble playing the videos, please contact support using the webform on this page for further assistance.
I can’t play or download the audio course.
The audio course is in MP3 file format, just like any song you would download from iTunes or other streaming / audio download services. You can play the audio files using the embedded player on the download page, or right-click the blue buttons on the right side of the download page to download the audio files to your computer or mobile device.
If you are unable to play the audio files using the embedded player on the download page, please try using a different web browser (ie. use Google Chrome instead of Mozilla FireFox, for instance). Please also ensure your browser is capable of playing either Flash or HTML5 video content (check the help documents in your web browser for further details).
If necessary, you can download the audio files (either all at once, or each chapter individually as a separate file) in MP3 format using the links on the right side of the Audio Download page. MP3 files can be opened on any computer or mobile device.
How do I unsubscribe from your emails?
To unsubscribe from any automated emails, simply scroll to the bottom of any email message and look for the “unsubscribe” link. Click the link and choose which mailing lists you wish to be removed from. You will be immediately and permanently unsubscribed and will not receive any further automated emails.
Ordering / Billing
How much does Mend the Marriage cost?
The program costs $49.95 US dollars. This is a one-time fee, there are no recurring charges.
The ClickBank order form may display pricing in your local currency (ie. the currency exchange-rate equivalent to $49.95 USD in your local currency). You may choose to pay in US dollars or your local currency.
How does your 60-day guarantee work?
Your order of Mend the Marriage is backed by an unconditional 60-day money back guarantee, allowing you to try the program risk-free for up to 2 months.
We are committed to 100% customer satisfaction. If you decide the program is not right for you, simply contact us at any time within 60 days for a full refund.
What will my order show up as on my credit card statement?
Your order of Mend the Marriage will show a charge from “CLKBANK*COM LTD” (or similar) on your credit card or bank statement. This is designed to ensure privacy/discreet billing.
Please note that any additional upgrades you choose to add to your order (all of which are 100% optional) will be billed separately.
How do I find my ClickBank order number?
When you signed up for Mend the Marriage, you were provided a unique 8-digit ClickBank order number, which you may be asked to provide in order to verify your order.
All ClickBank order numbers are 8 characters long, and contain both letters and numbers (ie. “S5RZ91LT”)
Your ClickBank order number was included in the subject line of the email receipt that was sent to you by ClickBank upon completing your registration.
This number may also be displayed on your credit card statement after the ClickBank charge (ie. “CLKBANK*COM S5RZ91LT 800-390-6035″).
Why is my order / credit card being “declined”?
Orders of Mend the Marriage are handled by ClickBank, one of the world’s leading online retailers. ClickBank accepts payments from customers in over 130 countries, and allows customers to pay via any major credit card or through your bank account (via PayPal).
If your order is being “declined”, there are several possible reasons:
- There is an error with the billing information you provided on the order form (please double-check all fields to ensure they are accurate and there are no typos);
- Your billing address is in a country that ClickBank does not support (the most common are Nigeria, Kenya, and Bangladesh);
- Your payment has been incorrectly flagged as “potentially fraudulent” by a credit card company’s automated fraud detection system. This most often occurs when you are using a different computer from the one you normally use, or when you are ordering from a country that is not the same as your billing address (ie. you live in Germany but are trying to order while on holiday in Canada).
If you continue to have problems with your order, please use the contact form on this page to request further assistance. Thank you for your understanding!
How do I cancel my coaching subscription?
To cancel any recurring subscription (such as 1-on-1 coaching), please click here and fill out the Cancellation Request Form. You may also simply send us an email with your order number and we will be happy to cancel your subscription.
Please submit your cancellation request at least 48 hours in advance of any upcoming charges to ensure that your request is processed and completed before the next subscription payment is automatically charged.
Essential Info
What is "Mend the Marriage"?
Mend the Marriage is a comprehensive guide to saving your marriage. It is an online program designed to walk users through the process of stopping separation/divorce, and re-building a happy and long-lasting relationship with your spouse.
The program includes an extensive e-book (PDF file format), an audio course (streamed online or downloadable in MP3 download), a video series (streamed online or downloadable), several bonus e-books (PDF file format), and team building worksheets (PDF file format). The entire program is 100% mobile-friendly — it works on any computer, tablet, or mobile device.
Will Mend the Marriage work for me / is it suitable for my situation?
In most cases, if the techniques and strategies taught in the program are applied exactly as described, they will work and clients can expect to see significant improvements in their situation. In particularly difficult situations, patience and perseverance may be required, as most marriages cannot be transformed overnight.
Mend the Marriage will likely prove very helpful if are facing one or more of the following scenarios:
- Your marriage is “on the rocks”;
- You and your spouse fight constantly;
- The romantic and sexual connection with your spouse has greatly diminished in recent months and years;
- Your partner has expressed an interest in separation or divorce;
- Your partner has already begun the divorce or separation process;
- You and your partner are trying to save your marriage from collapse;
Who is Brad Browning?
Brad Browning is a world-renowned relationship coach from Vancouver, Canada specializing in marriage, divorce, and breakups.
He is author of two best-selling programs, Mend the Marriage the The Ex Factor. Both programs have sold tens of thousands of copies to customers in over 130 countries.
Brad’s popular YouTube channel has over 580,000 subscribers and more than 80 million views, he has appeared on local and national media outlets, and he writes for a variety of publications.
How can I get personalized help from Brad?
Brad offers a 1-on-1 coaching service to a select number of clients. Learn more about Brad’s coaching service by clicking here, or by signing up for Mend the Marriage and choosing to add the Platinum Edition to your order (a special offer only available after completing your payment).
Will Mend the Marriage be shipped / mailed to my house?
No, Mend the Marriage is 100% online, and customers do not receive any physical items.
This means that there are absolutely no shipping fees, and the entire program is available immediately after ordering.
The program can be viewed online (with no downloads required), or it can be downloaded to any computer or mobile device for offline viewing.
Can I access the program on my mobile phone/tablet?
Yes, the entire program is 100% mobile-optimized and will work on any computer, tablet, or mobile device.
I’m committed to 100% client satisfaction. If you can’t find what you’re looking for on this page, please fill out the contact form above and my Support Team will be happy to help you further. Our goal is to respond to every customer support request within 8 hours.
